Last Reviewed: March 2025

Please read these Terms and Conditions carefully before accessing or using https://pranik.ai (the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please leave the Website immediately.

1. Who We Are

Pranik Technologies Private Limited ("Pranik.ai," "Company," "We," "Us," or "Our") is a health technology company incorporated under the laws of India, with its registered office. We build agentic and AI-enabled healthcare solutions connecting patients, healthcare professionals, and healthcare institutions.

The Website provides information about the Company, its mission, its products, and its people. It does not itself deliver healthcare services - those are provided through the Company's dedicated product platforms, each governed by its own separate agreement.

2. Scope

These Terms of Use govern your access to and use of the Website only. They apply to all visitors, browsers, business enquirers, job applicants, and any other person who accesses the Website in any capacity.

If you use any of the Company's products - the consumer health application, the practitioner platform, or the institutional healthcare suite - those products are governed by their own separate agreements, not these Terms. Links to product-specific agreements are available on the Website and within each product.

These Terms may be updated from time to time. Material changes will be notified via a notice on the Website. Continued use after the notice period constitutes acceptance of the revised Terms.

3. Permitted Use

You may access and use the Website for lawful purposes only. You agree not to:

• Access or use the Website in any way that violates applicable Indian law or regulation.

• Attempt to gain unauthorised access to any part of the Website, its underlying systems, or its infrastructure.

• Transmit viruses, malware, or any other harmful or disruptive code.

• Use automated tools - bots, scrapers, or crawlers - to harvest data from the Website without the Company's prior written consent.

• Use the Website for commercial solicitation, spam, or unsolicited marketing communications.

• Post or transmit content that is unlawful, defamatory, obscene, or that infringes any third party's rights.

• Impersonate the Company, its employees, its products, or any other person or entity.

• Take any action that could damage the Company's reputation, systems, or business relationships.

The Company reserves the right to restrict or terminate access to the Website for any person who violates these Terms, without prior notice.

4. Website Content - For Information Only

Content published on this Website - including descriptions of the Company's mission, products, and team - is for general informational purposes only. It does not constitute medical advice, clinical diagnosis, legal advice, financial advice, or any binding offer or warranty regarding any product or service.

The Company makes reasonable efforts to keep Website content current and accurate but does not warrant its completeness or accuracy. The Company may change, update, or remove content at any time without notice.

5. AI-Enabled Services - General Notice

The Company's products incorporate artificial intelligence and machine learning technologies to support healthcare delivery. The following apply across all Company products:

• No AI feature in any Company product is currently classified, cleared, or approved as a medical device, Software as a Medical Device (SaMD), or regulated clinical decision support tool by the Central Drugs Standard Control Organisation (CDSCO) under the Medical Devices Rules, 2017, or by any other Indian regulatory authority. The regulatory classification of AI-assisted clinical software in India is actively evolving. Product-specific AI disclaimers are set out in each product's dedicated agreement.

• All clinical decisions, diagnoses, and prescriptions across Company products are made exclusively by licensed Registered Medical Practitioners (RMPs). AI outputs are assistive tools that support - but never replace - independent clinical judgment.

• No AI feature is a substitute for professional medical advice. Users of Company products should refer to those products' dedicated agreements for full AI-specific terms and disclaimers.

6. Intellectual Property

All content on the Website - text, design, graphics, product names, branding, logos, and underlying software - is the intellectual property of Pranik Technologies Private Limited or its licensors, protected under applicable Indian and international intellectual property laws.

You may access and read Website content for your own personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, or create derivative works from Website content without prior written consent. You may not use the Company's name, trademarks, or logos without prior written consent. Requests should be sent to support@pranik.ai.

7. Enquiries and Communications

By submitting an enquiry through the Website, you acknowledge that: the Company will use your contact information to respond to your enquiry and, where separately consented, to contact you about its products; submitting an enquiry does not create any contractual or professional relationship; the Company is under no obligation to respond; and your personal information is handled in accordance with the Pranik.ai Privacy Policy at pranik.ai/privacy-policy.html.

8. Third-Party Links

The Website may contain links to third-party websites for convenience only. These links do not constitute endorsement. The Company accepts no responsibility for the content, privacy practices, or terms of any linked third-party website. Your use of any linked website is at your own risk and subject to that website's own terms.

9. Products and Dedicated Agreements

The Company operates three product lines. Each is governed by its own dedicated agreement and is separate from these Terms:

• P4P - Pranik for People: the Company's consumer health application for individuals. Governed by the P4P User Agreement at pranik.ai/legal/user-agreement.

• P4D - Pranik for Doctors: the Company's platform for Registered Medical Practitioners. Governed by the P4D Professional Agreement at pranik.ai/legal/professional-agreement.

• P4H - Pranik for Hospitals: the Company's institutional AI platform for healthcare organisations. Governed by a dedicated institutional agreement. Contact sales@pranik.ai for details.

These Terms do not govern use of any product. Product use is governed solely by the applicable dedicated agreement.

10. Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND; EXPRESS, IMPLIED, OR STATUTORY; INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF CONTENT, OR UNINTERRUPTED AVAILABILITY. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE WILL BE FREE FROM ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, PRANIK TECHNOLOGIES PRIVATE LIMITED, ITS AFFILIATES, DIRECTORS, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THIS WEBSITE, OR FROM RELIANCE ON ANY INFORMATION PUBLISHED ON THE WEBSITE.

Nothing in these Terms limits liability for death or personal injury caused by the Company's gross negligence or wilful misconduct, or for any liability that cannot be excluded under the Consumer Protection Act, 2019 or other mandatory Indian law.

12. Indemnification

You agree to indemnify and hold harmless Pranik Technologies Private Limited, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Website in violation of applicable law; or (c) any content or communication you submit through the Website.

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

Dispute Resolution

Any dispute arising from these Terms shall first be subject to amicable resolution within 30 days of written notice. If unresolved, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). Seat and venue: Hyderabad, Telangana, India. Language: English. The award is final and binding on both parties.

Jurisdiction

Subject to the arbitration clause above, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction.

14. General

• Severability: If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

• No Waiver: Failure by the Company to enforce any provision does not constitute a waiver of that provision.

• Entire Agreement: These Terms constitute the entire agreement regarding your use of the Website and do not affect product-specific agreements.

• Assignment: You may not assign your rights under these Terms. The Company may assign these Terms without restriction.

• Language: These Terms are in English. In case of inconsistency with any translation, the English version prevails.

• Force Majeure: The Company is not liable for failure or delay in making the Website available caused by events beyond its reasonable control, including acts of God, pandemic, government orders, power failure, cyberattack, or telecommunications failure.

• Acceptance: These Terms apply to all visitors on a browse-wrap basis - access constitutes acceptance. Where you create an account or use a Company product through this Website, you will be required to provide explicit click-wrap acceptance of that product's dedicated agreement before use.

15. Contact

For questions about these Terms, please contact:

Pranik Technologies Private Limited

Email: support@pranik.ai

Website: https://pranik.ai

Effective Date:   Version 1.0   |   © 2025 Pranik Technologies Private Limited